Our Return Policy

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here is handmade, there is some potential for human error. Usually, our quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Contact our customer services team using the contact form, quoting your name and order number.

Our Shipping Policy

The shipping is included in our price. It usually takes about 4 to 5 days to complete the order, and after packaging, it will be shipped via priority mail from London to our customers.

UK Delivery

Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days.

International Fast Worldwide Shipping

Most international deliveries are with customers in 3 - 5 days. using FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 4 days on average, depending on the destination and its accessibility. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of the hands of Kambizio.